Contact
Email a human
No ticket portal, no chat widget, no bot asking you to rephrase. Pick the address that fits, and give us the context that makes a useful answer possible.
A good first message
The fastest path to a useful reply is the app, action, and time involved. A request ID or deployment ID lets us follow the same trail you saw.
Support
A build, a domain, or your account misbehaving. Paste the request ID from the error and we can go straight to it.
support@maxlayer.cloud
Sales
Pricing questions, dedicated capacity, or anything that needs a contract in front of it.
sales@maxlayer.cloud
Security
Found a vulnerability or have a security question? Send the details here so it reaches the right people.
security@maxlayer.cloud
Is it us, or is it you?
Current platform status and every past incident, published separately from this site.
Help us reproduce it
The details that travel well
- 01 The organization and app involved.
- 02 What you expected, and what happened instead.
- 03 A request ID or deployment ID when one is available.
- 04 The exact time the issue occurred, including timezone.